Terms & Conditions

Purchasing an item:

Purchasing shoes made easy. Browse our on-line store, click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfil your order.

Credit/Debit Card Payment

Your credit/debit card will be charged at the time of placing your order. We accept all major credit cards: Visa, Access, Mastercard, Switch, Maestro, Solo, American Express and Connect. Safe card transactions are processed with Sagepay If you are shopping from anywhere in Europe, place your order and your credit card company will convert the transaction to Euro’s on your own currency on your statement.

Always use the registered card address when ordering, if the card does not match the address we will not proceed with the order.

All transactions are 3rd party fraud checked. Any payment not cleared by the fraud check will not be process.

We do not accept over the phone payments.


Check Out faster with Paypal. Your account will be charged at the time of placing the order. Paypal offer added 3rd party protection and pay without having to re-enter your financial details. You can also pay securely through credit or debit card without signing in/up for a Paypal account.

**Paypal Echeque If a payment has been sent by Paypal Echeque we are unable to process your order until the payment has cleared, this can be up to 14 days. Please contact Paypal for further details. 


Enjoy the freedom of the checkout experience that you know and love from Amazon. Amazon offer added 3rd party protection and pay without having to re-enter your financial details or creating a new account. 


Products are shown on the Platform in British Pounds, US Dollars and Euros. You may checkout out in your local currency if available. All orders delivered to the UK and EU countries are subject VAT. When using a VPN or shopping in non-EU countries the prices are shown excluding UK/EU VAT. In this case VAT is added at checkout, when you complete the delivery address for UK and EU locations.

The price of the order is not confirmed until the final page of the checkout process. 

Although we try to ensure that all our products' prices are accurate, errors may sometimes occur. If we discover an error in the price of a Product we are under no obligation to accept or fulfil this order. We reserve the right to cancel such an order until it is in transit to the delivery address. 

You are the importer for an international delivery. It is your responsibility to check that the Products you are planning to import comply with state and federal government import regulations. If any customs requirements apply or charges are due, you are responsible for these and agree to this term when placing the order. 

Returns Policy:


If you are not completely satisfied with your purchase, you can return it within 30 days of purchase in its original unworn condition with the original box and we will refund the product price. Please ensure that your order number is in the box so we can locate your details to offer the refund. This will not include your postage costs. We do not pay the postage costs of returns. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

*Purchases made in store (physical) are subject to different terms and conditions. Please see the customer notice in store. 

Unfortunately some items are not able to be cancelled after the order is processed (1 Hour) and non-refundable:

  • Anything that's made to a specific requirement i.e belt size, is therefore personalised and can not be resold
  • Hygiene Reasons: Tights and Socks 


Pre-Order Policy: All items pre-ordered will be delivered where possible to the time scales indicated, however we are reliant on manufacturers delivery dates. Your credit/debit card will be charged at the time of ordering. The normal returns policy will apply. Any order which cannot be fulfilled within the allotted timescales will, of course be eligible for a full refund.


Please note if you have any accessibility issues with any of our retail stores, we offer a free delivery service online.

Complaints: Any complaints contact Alice Strickson by phone 001778 420324 or email alicestrickson@northshoes.co.uk

Contact details: North Shoes Ltd, 18 North Shoes, Bourne, Lincolnshire PE10 9AB

Telephone Number 0845-4680145

E mail sales@northshoes.co.uk

Registration Number 505065 VAT Number 119908938