Purchasing shoes made easy. Browse our on-line store, click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfil your order.
Credit/Debit Card Payment
Your credit/debit card will be charged at the time of placing your order. We accept all major credit cards: Visa, Access, Mastercard, Switch, Maestro, Solo, American Express and Connect. Safe card transactions are processed with Opayo (Formerly Sagepay)
Always use the registered card address when ordering, if the card does not match the address we will not proceed with the order.
All transactions are 3rd party fraud checked. Any payment not cleared by the fraud check will not be processed.
We do not accept over the phone payments.
Check Out faster with Paypal. Your account will be charged at the time of placing the order. Paypal offer added 3rd party protection and pay without having to re-enter your financial details. You can also pay securely through credit or debit card without signing in/up for a Paypal account. If checking out in non GBP, the order will take longer to process.
**Paypal Echeque If a payment has been sent by Paypal Echeque we are unable to process your order until the payment has cleared, this can be up to 14 days. Please contact Paypal for further details.
We accept Paypal payments in British Pounds (GBP (£)), US Dollars (USD($)), Australian Dollars (AUD ($)) and Euros (EUR(€))
Enjoy the freedom of the checkout experience that you know and love from Amazon. Amazon offer added 3rd party protection and pay without having to re-enter your financial details or creating a new account.
Products are shown on the Platform in British Pounds, US Dollars and Euros. You may checkout out in your local currency if available. All orders delivered to the UK (exclusions apply) are subject VAT. When using a VPN or shopping overseas (exclusions apply for UK) the prices are shown excluding UK VAT. In this case VAT is added at checkout, when you complete the delivery address for UK.
The price of the order is not confirmed until the final page of the checkout process.
Although we try to ensure that all our products' prices are accurate, errors may sometimes occur. If we discover an error in the price of a Product we are under no obligation to accept or fulfil this order. We reserve the right to cancel such an order until it is in transit to the delivery address.
When placing an international order, the recipient is responsible for all customs formalities for the import of the products and will be require to pay any additional charges. Unfortunately, we do have any control over these charges and cannot predict what they will be. We strongly advise you check before placing an order. All orders are DDU-Delivered Duty Unpaid. The forwading courier will contact you to pay the customs clearance charge, before the order is delivered. If you do not hear from the courier please let us know. Unfortunately we can not pay these charges on behalf of the customer. Please check that your contact details are up to date and that your area code is included with your phone number. Customs will only hold you order for a specific period (dependant on country and space) and in the event the order is "returned to sender" due to duties/customs not being settled, we may still charge you for the shipping and import fee of £5. Orders for Switzerland the administration/brokerage fee is covered by the shipping price, however you may still be subject to import taxes.
We reserve the right to cancel or shorten the duration of discount codes on northshoes.co.uk. All discount codes are subject to availability and in many cases they can only be used once per account. Unfortunately if you do not enter the discount code at the checkout screen we are unable to refund the difference after the checkout has been completed.
Birthday discount code £50 minimum spend. Excludes: Sale, Shoe care, Purses/Wallets, Hosiery, Fairfax and Favor Tassels
Blue light discount codes are unique and require you to access the website through the Bluelight discount portal. Please see https://www.bluelightcard.co.uk/ for the specific terms and conditions for the voucher codes.
If you are not completely satisfied with you purchase, you can return it within 30 days of purchase in its original unworn condition and with its original box.
Please include your order number with the parcel to allow us to process your refund.
We will reimburse by the method used for the original transaction within 14 days.
Please see Delivery and Returns for Covid-19 updates regarding Returns
Restocking Administration Fee
Damaged Product Box- We ask that you do not tape documents to the box or seal the shoe box with tape. Sticky tape damages the boxes and we are unable to resell the item in this condition. Suppliers are unable to supply replacement boxes. We reserve the right to charge an restocking administration fee of up £10 to cover the cost of the damage. We will let you know before actioning this.
We completely understand that boxes can be damaged in transit and this is out your control.
Missing Original Box- We ask that you send the order back in its original box. Suppliers are unable to supply replacement boxes. We reserve the right to charge an restocking administration fee of up £10 to cover the cost of the damage. We will let you know before actioning this.
This does not affect your statutory rights.
International returns: you are responsible for any customs and import charges. Please make sure you use the relevant customs forms for your country.
We do not pay the postage costs of returns. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
*Purchases made in store (physical) are subject to different terms and conditions. Please see the customer notice in store.
Unfortunately, some items are not able to be cancelled after the order is processed (1 Hour) and non-refundable:
Depending on stock availability, we may split delivery of your order and deliver them separately. You will not be charged extra for this.
Pre-Order Policy: All items pre-ordered will be delivered where possible to the time scales indicated, however we are reliant on manufacturers delivery dates. Your credit/debit card will be charged at the time of ordering. The normal returns policy will apply. Any order which cannot be fulfilled within the allotted timescales will, of course be eligible for a full refund.
Delivery: please see delivery
Please note if you have any accessibility issues with any of our retail stores, we offer a free delivery service online.
Complaints: Any complaints contact us by phone 01778 420324 or email firstname.lastname@example.org
Contact details: North Shoes Ltd, 18 North Shoes, Bourne, Lincolnshire PE10 9AB
Telephone Number 0845-4680145
E mail email@example.com
Registration Number 505065 VAT Number 119908938