Terms & Conditions

Purchasing shoes made easy. Browse our on-line store, click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfil your order.

Credit/Debit Card Payment

Your credit/debit card will be charged at the time of placing your order. We accept all major credit cards: Visa, Access, Mastercard, Switch, Maestro, Solo, American Express and Connect. Safe card transactions are processed with Opayo (Formerly Sagepay)

Always use the registered card address when ordering, if the card does not match the address we will not proceed with the order.

All transactions are 3rd party fraud checked. Any payment not cleared by the fraud check will not be processed.

We do not accept over the phone payments.

Paypal 

Check Out faster with Paypal. Your account will be charged at the time of placing the order. Paypal offer added 3rd party protection and pay without having to re-enter your financial details. You can also pay securely through credit or debit card without signing in/up for a Paypal account.  If checking out in non GBP, the order will take longer to process.

**Paypal Echeque If a payment has been sent by Paypal Echeque we are unable to process your order until the payment has cleared, this can be up to 14 days. Please contact Paypal for further details. 

We accept Paypal payments in British Pounds (GBP (£)), US Dollars (USD($)),  Australian Dollars (AUD ($)) and Euros (EUR(€)) 

AmazonPay

Enjoy the freedom of the checkout experience that you know and love from Amazon. Amazon offer added 3rd party protection and pay without having to re-enter your financial details or creating a new account. 

Pricing 

Products are shown on the Platform in British Pounds, US Dollars and Euros. You may checkout out in your local currency if available. All orders delivered to the UK (exclusions apply) are subject VAT. When using a VPN or shopping overseas (exclusions apply for UK) the prices are shown excluding UK VAT. In this case VAT is added at checkout, when you complete the delivery address for UK.

The price of the order is not confirmed until the final page of the checkout process. 

Although we try to ensure that all our products' prices are accurate, errors may sometimes occur. If we discover an error in the price of a Product we are under no obligation to accept or fulfil this order. We reserve the right to cancel such an order until it is in transit to the delivery address. 

International Orders

When placing an international order, the recipient is responsible for all customs formalities for the import of the products and will be require to pay any additional charges. Unfortunately, we do have any control over these charges and cannot predict what they will be. We strongly advise you check before placing an order. All orders are DDU-Delivered Duty Unpaid. The forwading courier will contact you to pay the customs clearance charge, before the order is delivered. If you do not hear from the courier please let us know. Unfortunately we can not pay these charges on behalf of the customer. Please check that your contact details are up to date and that your area code is included with your phone number. Customs will only hold you order for a specific period (dependant on country and space) and in the event the order is "returned to sender" due to duties/customs not being settled, we may still charge you for the shipping and import fee of £5. Orders for Switzerland the administration/brokerage fee is covered by the shipping price, however you may still be subject to import taxes.

Discount Codes

We reserve the right to cancel or shorten the duration of discount codes on northshoes.co.uk. All discount codes are subject to availability and in many cases they can only be used once per account. Unfortunately if you do not enter the discount code at the checkout screen we are unable to refund the difference after the checkout has been completed. The discount codes have no cash value. 

Birthday discount code £50 minimum spend. Excludes: Sale, Shoe care, Purses/Wallets, Hosiery, Fairfax and Favor Tassels

Blue light discount codes are unique and require you to access the website through the Bluelight discount portal. Please see https://www.bluelightcard.co.uk/ for the specific terms and conditions for the voucher codes.

Third Party voucher websites, this requires you access the discount code through their website www.vouchercodes.co.uk. No minimum spend, one use per basket and can not be used with another discount code. Valid until 31st August 2021. 

Any discount code issued by a member of North Shoes will be subject to the same terms and conditions as above. We will let you know if there any additional T&Cs at the time of issue.  

Returns Policy:

If you are not completely satisfied with you purchase, you can return it within 30 days of purchase in its original unworn condition and with its original box.

Please include your order number with the parcel to allow us to process your refund.

We will reimburse by the method used for the original transaction within 14 days.

Please see Delivery and Returns for Covid-19 updates regarding Returns 

Restocking Administration Fee

Damaged Product Box- We ask that you do not tape documents to the box or seal the shoe box with tape. Sticky tape damages the boxes and we are unable to resell the item in this condition. Suppliers are unable to supply replacement boxes. We reserve the right to charge an restocking administration fee of up £10 to cover the cost of the damage. We will let you know before actioning this.

We completely understand that boxes can be damaged in transit and this is out your control. 

Missing Original Box- We ask that you send the order back in its original box. Suppliers are unable to supply replacement boxes. We reserve the right to charge an restocking administration fee of up £10 to cover the cost of the damage. We will let you know before actioning this.

This does not affect your statutory rights.

International returns:  you are responsible for any customs and import charges.   Please make sure you use the relevant customs forms for your country.

We do not pay the postage costs of returns. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

*Purchases made in store (physical) are subject to different terms and conditions. Please see the customer notice in store. 

Unfortunately, some items are not able to be cancelled after the order is processed (1 Hour) and non-refundable:

  • Anything that's made to a specific requirement i.e belt size, is therefore personalised and cannot be resold
  • Hygiene Reasons: Tights and Socks 

Depending on stock availability, we may split delivery of your order and deliver them separately.  You will not be charged extra for this.

Pre-Order Policy: All items pre-ordered will be delivered where possible to the time scales indicated, however we are reliant on manufacturers delivery dates. Your credit/debit card will be charged at the time of ordering. The normal returns policy will apply. Any order which cannot be fulfilled within the allotted timescales will, of course be eligible for a full refund.

Delivery: please see delivery 

Please note if you have any accessibility issues with any of our retail stores, we offer a free delivery service online.

Competitions/Giveaways

The giveaway is run by North Shoes Ltd whose registered office is at 18 North Street Bourne PE10 9AB.

The giveaway is open to residents of the United Kingdom aged 18 years or over, except employees of North Shoes and their close relatives and anyone otherwise connected with the organisation or judging of the giveaway.

There is no entry fee for social media (Facebook/ Instagram) and the entrants from Facebook and Instagram will be combined for an overall winner. There is only 1 winner.

By entering this giveaway, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Route to entry for the giveaway and details of how to enter are via

Facebook page https://www.facebook.com/www.northshoes.co.uk/  

And Instagram handle @northshoeslimited

Only one entry will be accepted per person.

The giveaway will start on 20th May 2020. Closing date for entry will be 20th June 2021 at 23:59. After this date the no further entries to the giveaway will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

The rules of the giveaway and how to enter are as follows:

Facebook post:

GIVEAWAY TIME! We're giving one lucky winner the to WIN 2 pairs of ASICS. To enter simply, LIKE our page and this post! Don't forget to tag/share this with your friends. The giveaway will end on 20th June 2021 and is UK only. Good luck!

Find your favourite https://www.northshoes.co.uk/asics-m182

T&Cs: https://www.northshoes.co.uk/terms-conditions-i7

Instagram post:

GIVEAWAY TIME! We're giving one lucky winner the WIN 2 pairs of ASICS. To enter simply, FOLLOW @northshoeslimited and like this post! Don't forget to tag a friend who'd love this too. The giveaway  will end on 20th June 2021 and is UK only. Good luck!

Find your favourite https://www.northshoes.co.uk/asics-m182

T&Cs: https://www.northshoes.co.uk/terms-conditions-i7

1. The promoter reserves the right to cancel or amend the giveaway and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the giveaway will be notified to entrants as soon as possible by the promoter.

2. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this giveaway.

3. We do not accept entries from third parties. Only entrants that Like/Share/Comment on the original Facebook/Instagram post will be accepted as digital entries.

4. The prize is as follows:

2 pairs of Asics which North Shoes have in stock at that the time of arranging delivery/collection. We will not order a different style or size from Asics.

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

6. In order for the social media entry to be valid the entrant must:

Facebook:  Like the original post. Like the North Shoes Facebook page. Tag a someone into the post.   

Instagram: Like the original post. Follow @northshoeslimited. Tag a someone into the post.   

5. Winner will be chosen:

All applicable entries will be issued an entry number. James North (Managing Director of North Shoes Ltd) will use a random online number generator to select the winner. This will be recorded and posted on our Facebook page and Instagram.

6. The winner will be notified by Facebook/ Instagram Messenger within 14 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

7. North Shoes will notify the winner when and where the prize can be collected/ delivered.

8. North Shoes will arrange collection/delivery of the prize, we may ask for a promotional image to be used on social medias.

9. North Shoes decision in respect of all matters to do with the giveaway will be final and no correspondence will be entered into.

10. By entering this giveaway, an entrant is indicating his/her agreement to be bound by these terms and conditions.

11. The giveaway and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

12. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

13. The winner’s name will be available 28 days after closing date by emailing the following address: info@northshoes.co.uk

14. Entry into the giveaway will be deemed as acceptance of these terms and conditions.

 

15. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other Social Network. You are providing your information to North Shoes and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://www.northshoes.co.uk/privacy-policy-i4

 

Complaints: Any complaints contact us by phone 01778 420324 or email sales@northshoes.co.uk

Contact details: North Shoes Ltd, 18 North Shoes, Bourne, Lincolnshire PE10 9AB

Telephone Number 0845-4680145

E mail sales@northshoes.co.uk

Registration Number 505065 VAT Number 119908938

 

 

 

 

 

 

 

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