Purchasing shoes made easy. Browse our on-line store, click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfil your order.
Credit/Debit Card Payment
Your credit/debit card will be charged at the time of placing your order. We accept all major credit cards: Visa, Access, Mastercard, Switch, Maestro, Solo, American Express and Connect. Safe card transactions are processed with Opayo (Formerly Sagepay)
We accept credit/debit card payments in British Pounds (GBP (£)), Euros (EUR(€)), US Dollars (USD($)), Australian Dollars (AUD ($)) and United Arab Emirates Dirham (AED($))
Always use the registered card address when ordering, if the card does not match the address we will not proceed with the order.
All transactions are 3rd party fraud checked. Any payment not cleared by the fraud check will not be processed.
We do not accept over the phone payments.
Check Out faster with Paypal. Your account will be charged at the time of placing the order. Paypal offer added 3rd party protection and pay without having to re-enter your financial details. You can also pay securely through credit or debit card without signing in/up for a Paypal account.
**Paypal Echeque If a payment has been sent by Paypal Echeque we are unable to process your order until the payment has cleared, this can be up to 14 days. Please contact Paypal for further details.
We accept Paypal payments in British Pounds (GBP (£)), US Dollars (USD($)), Australian Dollars (AUD ($)) and Euros (EUR(€))
Enjoy the freedom of the checkout experience that you know and love from Amazon. Amazon offer added 3rd party protection and pay without having to re-enter your financial details or creating a new account.
Products are shown on the website in British Pounds (GBP (£)), Euros (EUR(€)), US Dollars (USD($)), Australian Dollars (AUD ($)) and United Arab Emirates Dirham (AED($)). You may checkout out in your local currency if available. Although we try to ensure that all our products' prices are accurate, errors may sometimes occur. If we discover an error in the price of a product we are under no obligation to accept or fulfil this order. We reserve the right to cancel such an order until it is in transit to the delivery address.
All orders delivered to the UK (exclusions apply) are subject VAT. The total price of the order is not confirmed until the final page of the checkout process. When using a VPN, shopping from overseas or we can not recognise your IP location, the website may show the pricing excluding VAT, however at the point of checkout VAT will be added depending on your delivery location. We reserve the right to cancel an order if the VAT has not been paid at the point of sale.
Regardless of geographical location, the total price of the order is not confirmed until the final page of the checkout process. If we discover an error in the price of a product we are under no obligation to accept or fulfil this order. We reserve the right to cancel such an order until it is in transit to the delivery address.
Depending on stock availability, we may split delivery of your order and deliver them separately. You will not be charged extra for this. Once an order has been shipped we are unable to make any changes. At the time of checkout, please make sure the address and contact details are correct. We reserve the right to contact you for confirmation of your delivery address. Providing incorrect details may delay your shipment, we are not responsible for this delay. Our delivery partners will do their best to deliver the order within the delivery estimates on the delivery, however these are only estimates and not guarantees. North Shoes and/or the courier will make every effort to contact you about unexpected delays. Our delivery partners have there own set of terms and conditions and can be found on their direct websites.
Delivered Duty Paid (DDP)- EU
Selected EU countries are now shipped Delivered Duty Paid under the IOSS scheme. Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden, have a maximum order value of 150 Euro (including delivery) orders over this value will not be processed. In the event the website does not prevent this sale we may cancel your order. Orders to France and Republic of Ireland do not have a maximum order value. You will be charged your local VAT rate at the point of checkout, in order to view DDP pricing, please create an account or login. We reserve the right to cancel an order if the VAT has not been paid at the point of sale, alternatively we may contact you to arrange delivery through the DDU (Delivered Duty Unpaid) scheme. Although with all care and due diligence we cannot 100% guarantee there will not be any additional charges levied by your local government/customs office.
International Orders (DDU)- Rest of World/Non EU/Country not covered by DDP
When placing an international order, the recipient is responsible for all customs formalities for the import of the products and will be require to pay any additional charges. Unfortunately, we do have any control over these charges and cannot predict what they will be. We strongly advise you check before placing an order. Orders are DDU-Delivered Duty Unpaid. The forwarding courier will contact you to pay the customs clearance charge, before the order is delivered. If you do not hear from the courier please let us know. Unfortunately we can not pay these charges on behalf of the customer. Please check that your contact details are up to date and that your area code is included with your phone number. Customs will only hold you order for a specific period (dependant on country and space) and in the event the order is "returned to sender" due to duties/customs not being settled, we may still charge you for the shipping and import fee of £5. Orders for Switzerland the administration/brokerage fee is covered by the shipping price, however you may still be subject to import taxes.
We reserve the right to cancel or shorten the duration of discount codes on northshoes.co.uk. All discount codes are subject to availability and in many cases they can only be used once per account. Unfortunately if you do not enter the discount code at the checkout screen we are unable to refund the difference after the checkout has been completed. The discount codes have no cash value.
Birthday discount code £50 minimum spend. Excludes: Sale, Shoe care, Purses/Wallets, Hosiery, Fairfax and Favor Tassels
Blue light discount codes are unique and require you to access the website through the Bluelight discount portal. Please see https://www.bluelightcard.co.uk/ for the specific terms and conditions for the voucher codes.
Ex10 is only valid on sale items and only valid until 12th September 2021. This discount code cannot be used with any other offer.
Welcome signup discount code is only valid online.
Any discount code issued by a member of North Shoes will be subject to the same terms and conditions as above. We will let you know if there any additional T&Cs at the time of issue.
All discount codes are only valid online and not instore.
If you are not completely satisfied with you purchase, you can return it within 30 days of purchase in its original unworn condition and with its original box.
Please include your order number with the parcel to allow us to process your refund.
We will reimburse by the method used for the original transaction within 14 days.
We do not pay the postage costs of returns. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
*Purchases made in store (physical) are subject to different terms and conditions. Please see the customer notice in store.
Unfortunately, some items are not able to be cancelled after the order is processed (1 Hour) and non-refundable:
International returns: you are responsible for any customs and import charges. Please make sure you use the relevant customs forms for your country.
Restocking Administration Fee for returns
Damaged Product Box- We ask that you do not tape documents to the box or seal the shoe box with tape. Sticky tape damages the boxes and we are unable to resell the item in this condition. Suppliers are unable to supply replacement boxes. We reserve the right to charge an restocking administration fee of up £10 to cover the cost of the damage. We will let you know before actioning this.
We completely understand that boxes can be damaged in transit and this is out your control.
Missing Original Box- We ask that you send the order back in its original box. Suppliers are unable to supply replacement boxes. We reserve the right to charge an restocking administration fee of up £10 to cover the cost of the damage. We will let you know before actioning this.
This does not affect your statutory rights.
Pre-Order Policy: All items pre-ordered will be delivered where possible to the time scales indicated, however we are reliant on manufacturers delivery dates. Your credit/debit card will be charged at the time of ordering. The normal returns policy will apply. Any order which cannot be fulfilled within the allotted timescales will, of course be eligible for a full refund.
Delivery: please see delivery
Please note if you have any accessibility issues with any of our retail stores, we offer a free delivery service online.
The giveaway is run by North Shoes Ltd whose registered office is at 18 North Street Bourne PE10 9AB.
The giveaway is open to residents of the United Kingdom aged 18 years or over, except employees of North Shoes and their close relatives and anyone otherwise connected with the organisation or judging of the giveaway.
There is no entry fee for social media (Facebook/ Instagram) and the entrants from Facebook and Instagram will be combined for an overall winner. There is only 1 winner.
By entering this giveaway, an entrant is indicating his/her agreement to be bound by these terms and conditions.
Route to entry for the giveaway and details of how to enter are via
Facebook page https://www.facebook.com/www.northshoes.co.uk/
And Instagram handle @northshoeslimited
Only one entry will be accepted per person.
The giveaway will start on 6th August 2021. Closing date for entry will be 26th August 2021 at 23:59. After this date the no further entries to the giveaway will be permitted.
No responsibility can be accepted for entries not received for whatever reason.
The rules of the giveaway and how to enter are as follows:
GIVEAWAY TIME! Feeling lucky? We are giving one lucky winner £50 to spend in our school shop, both in-store or online. All you have to do to be in with a chance to win this fabulous prize is LIKE our page and this post. Don't forget to tag a friend! The competition closes on 26/08/2021 The winner will be announced the following day on 27/08/2021 Good Luck! Shop the range: https://www.northshoes.co.uk/school-shop-t350 Terms & Conditions apply - https://www.northshoes.co.uk/terms-conditions-i7
GIVEAWAY TIME! Feeling lucky? We are giving one lucky winner £50 to spend in our school shop, both in-store or online. All you have to do to be in with a chance to win this fabulous prize is Follow our page and this post. Don't forget to tag a friend! The competition closes on 26/08/2021 The winner will be announced the following day on 27/08/2021 Good Luck! Shop the range: https://www.northshoes.co.uk/school-shop-t350 Terms & Conditions apply - https://www.northshoes.co.uk/terms-conditions-i7
1. The promoter reserves the right to cancel or amend the giveaway and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the giveaway will be notified to entrants as soon as possible by the promoter.
2. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this giveaway.
3. We do not accept entries from third parties. Only entrants that Like/Share/Comment on the original Facebook/Instagram post will be accepted as digital entries.
4. The prize is as follows:
A £50 gift voucher to spend on school shoes (products listed under the departments https://www.northshoes.co.uk/girls-c10/school-c23 and https://www.northshoes.co.uk/boys-c9/school-c24. The voucher will either be present as a physical gift voucher or an online e-wallet or digital gift voucher, depending on the customer geographical location.
The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
6. In order for the social media entry to be valid the entrant must:
Facebook: Like the original post. Like the North Shoes Facebook page. Tag a someone into the post.
Instagram: Like the original post. Follow @northshoeslimited. Tag a someone into the post.
5. Winner will be chosen:
All applicable entries will be issued an entry number. James North (Managing Director of North Shoes Ltd) will use a random online number generator to select the winner. This will be recorded and posted on our Facebook page and Instagram.
6. The winner will be notified by Facebook/ Instagram Messenger within 14 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
7. North Shoes will notify the winner when and where the prize can be collected/ delivered.
8. North Shoes will arrange collection/delivery of the prize, we may ask for a promotional image to be used on social medias.
9. North Shoes decision in respect of all matters to do with the giveaway will be final and no correspondence will be entered into.
10. By entering this giveaway, an entrant is indicating his/her agreement to be bound by these terms and conditions.
11. The giveaway and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
12. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
13. The winner’s name will be available 28 days after closing date by emailing the following address: firstname.lastname@example.org
14. Entry into the giveaway will be deemed as acceptance of these terms and conditions.
Complaints: Any complaints contact us by phone 01778 420324 or email email@example.com
Contact details: North Shoes Ltd, 18 North Shoes, Bourne, Lincolnshire PE10 9AB
Telephone Number 0845-4680145
E mail firstname.lastname@example.org
Registration Number 505065 VAT Number 119908938