I have received a delivery cancelled message from DPD.

Don't worry the team just need to amend your delivery and you should receive another message from DPD shortly. If you do not receive another message please get in touch. 

I have tracked my order on DPD but there is no tracking information

Unfortunately due to Covid-19 there are shortages of DPD drivers you may receive your North Shoes shipment confirmation without a DPD delivery schedule. DPD may show no tracking information, but please be assured it will be delivered within the timeframe and will update as soon as it is collected.

The tracking shows delivered, but I can't find my parcel

Please let us know as soon as possible. DPD will always try to notify you where they have left the parcel through email, text, app notification. Any claims for lost goods must be completed within 7 days of estimated delivery date.

We will do our best to ship your order as soon as possible. 

UK Deliveries

Standard1-2 Working Days

£4.50 or Free for order > £50 

UK - Regional Postcodes / Non-Mainland**

1-2 Working Days£15
Northern Ireland1-2 Working Days£10
Click & Collect1-3 Working DaysFree

**For more information please see Delivery 

International Deliveries

ServiceCountryMaximum Order ValueDelivery EstimatePrice

Delivered Duty Paid Zone 1

Republic of Ireland, FranceUnlimited2-5 working days £10

Delivered Duty Paid Zone 2

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark (Mainland only), Germany, Hungary, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain

150 Euro4-7 working days£10 

Delivered Duty Paid Zone 3

Estonia, Finland, Italy, Latvia, Romania, Sweden

150 Euro4-8 working days£15

Delivered Duty Paid Zone 4

Cyprus, Greece, Malta, Portugal (Mainland Only)

150 Euro7-9 working days£20
International Zone 1Australia, Hong Kong, Israel, Japan, New Zealand Singapore, UAE, USAUnlimited3-7 working days£15 per item
International Zone 2Canada, China (4-13 days delivery), TurkeyUnlimited3-7 working days£20 per item
International Zone 3Switzerland, South AfricaUnlimited5-15 working days£25 per item

International deliveries are delivered DDU- Delivered Duty Unpaid unless 

*International Delivery prices may vary due to exchange rates. 

For more information please see Delivery