Delivery Information and Charges

We endeavour to dispatch all orders the same day, if purchased before 12:00pm (GMT) Monday to Friday 

*We cannot guarantee the delivery duration and length of stay in customs. When placing an International/Worldwide order, the recipient is responsible for all customs formalities please see the Terms & Conditions for more information

We are currently experiencing delivery delays (24-48 hours) across Scotland and small number of international countries. DPD will let you know when your parcel is due to be delivered. All delivery time scales are estimates and not guarantees. 

We are unable to ship to countries not listed in the table due to the Covid-19 pandemic. We hope to expand this further in the next few months, however please email info@northshhoes.co.uk for a personalised shipping quote and we will see if we can deliver. 

If you have any queries about your order, please contact us on +44 (0)845 468 0145 or email sales@northshoes.co.uk

We endeavour to be in touch within 48 hours

If you need to cancel or change your order please contact the team on +44 (0)845 468 0145 or through our online chat (Monday to Friday 9-5)

We are able to offer Click & Collect at the following stores:

Bourne, Cambridge, Stamford & Oundle 

Find your nearest Store 

We are following strict Social Distancing Guidelines to protect both our customers and team members 

You will NOT be able to try your order on in store 

For more information please see the Click & Collect Guide 

Delivery will only be made to the cardholder’s registered address of the cardholder’s place of work which may need to be verified before dispatch. We will not in any circumstances deliver to another address.

Any claims for lost goods must be completed within 10 days of payment date.

If you are not completely satisfied with you purchase, you can return it within 30 days of purchase in its original unworn condition and with its original box. Please pack your order securely in a suitable postal bag and include your order number inside to allow us to process your refund

We do not pay the postage costs of returns. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

We will reimburse by the method used for the original transaction within 14 days*

Unfortunately, some items are not able to be cancelled after the order is processed (1 Hour) and non-refundable:

• Anything that's made to a specific requirement i.e belt size, is therefore personalised and cannot be resold
• Hygiene Reasons: Tights and Socks 

There are a few minor changes to our returns procedure inline with the UK Government Covid-19 policies. 

 All returns are subject to a minimum of 24 hours quarantine

• *Please allow 14 workings days for your refund 
• **We are unable to offer to exchanges at this time. Please reorder the size you require 

North Shoes, 2 Red Lion Square, Stamford, Lincolnshire PE9 2AH

We recommend that you use either Royal Mail or DPD to return your order. We are happy to accept returns in store, however we will not be able to exchange** or refund your order at that point. 

International returns: You are responsible for any customs and import charges. Please make sure you use the relevant customs forms for your country.

Purchases made in store (physical) are subject to different terms and conditions. Please see the in store customer notice.

For further assistance please email: info@northshoes.co.uk