Delivery Information and Charges

We are currently experiencing delivery delays (24-72 hours) across Europe. DPD will let you know when your parcel is due to be delivered. All delivery time scales are estimates and not guarantees.

Unfortunately we are not shipping to Italy, Switzerland and Norway at this time. 

*We cannot guarantee the delivery duration and length of stay in customs.

If you have any queries about your order, please contact us on +44 (0)845 468 0145 or email sales@northshoes.co.uk

Delivery will only be made to the cardholder’s registered address of the cardholder’s place of work which may need to be verified before dispatch.  We will not in any circumstances deliver to another address.

Any claims for lost goods must be completed within 10 days of payment date.

Unfortunately we are now unable to offer to exchanges. Please reorder the size you require. 

If you are not completely satisfied with you purchase, you can return it within 30 days of purchase in its original unworn condition and with its original box.

Please include your order number with the parcel to allow us to process your refund.

We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

Please bear with us during the Covid-19 lockdown we will process refunds as soon as we can. 

Purchases made in store (physical) are subject to different terms and conditions.  Please see the customer notice.

Returns to:

North Shoes Ltd, 2 Red Lion Square, Stamford, Lincolnshire, PE9 2AH