Delivery & Returns

Delivery Options

Standard UK Delivery                                                           

Royal Mail Parcel 24- aims next day but not guaranteed            Order £50 and over    FREE         Order under £50       £3.00

Next Day UK Delivery

Royal Mail Special Delivery guaranteed by 1pm                 First Item                  £7.50          Subsequent items      £2.00 each 

•  Only available on orders placed before 3pm (15:00) GMT Monday to Friday
•  Royal Mail do not class Saturday/Sunday as a workday
•  An order after 3pm (15:00) GMT on Thursday and an order placed on Friday will arrive Monday

European Delivery

Dispatched by UK Royal Mail                                            First Item                  £10              Subsequent items       £2.00 each                                                                                    

International (Rest of the World)     

Dispatched by UK Royal Mail                                            First Item                  £15.00         Subsequent items       £4.00 each                                        

• We do not pay any applicable import tax or other taxes that may incur     

Worldwide Courier Service

Dispatched by courier service, for example DPD or TNT                          First Item                  £25.00         Subsequent items       £15.00 each                                                           

• We cannot guarantee courier company                                                                               
• Includes selected import taxes. We can not guarantee there will be no other taxes to pay.
• Outstanding taxes are payable by the recipient 

Click and Collect

Please see Click & Collect                                                                   FREE

FREE

Delivery Notes

Delivery will only be made to the cardholder's registered address or the cardholder’s place of work which may need to be verified before dispatch. We will not in any circumstances deliver to any other address.

Any claims for lost goods must be completed within 10 days of payment date.

*Occasionally we may need to use a courier service if the product is too heavy to be delivered by Royal Mail. We will let you know when we dispatch the order.  

Returns Policy

If you are not completely satisfied with your purchase, you can return it within 30 days of purchase in its original unworn condition with the original box and we will refund the product price.

Please ensure that your order number is in the box so we can locate your details to offer the refund. This will not include your postage costs. We do not pay the postage costs of returns.

We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

On the rare occasion we agree to pay the return postage, we will either send you a paid postage label or ask for a copy of your postage receipt but we will only credit you up to £4.00 and no more.

*Purchases made in store (physical) are subject to different terms and conditions. Please see the ins-store customer notice.

Please return to:

North Shoes Ltd, 2 Red Lion Square, Stamford, Lincolnshire, PE9 2AH