Delivery & Returns

DELIVERY OPTIONS:

FREE UK DELIVERY on anything over £15, parcels are posted using Royal Mail Parcel 24 delivery service. Royal Mail aims for next day delivery but this is not guaranteed.

Any product that is £15.00 and under is charged £2.50 postage

Next Day UK Delivery by 1:00 pm UK * £7.50 for first item then all additional items £2.00 extra

Europe Airmail EUROPEAN DELIVERY * £10

Rest of the World Airmail WORLDWIDE DELIVERY (Except Loake and Clarks) * £15 for first item then all additional items £4.00 extra

Click and Collect Please see Click and Collect information

We are unable to send Loake outside of the UK

*(Next Day delivery for orders placed before 3pm Monday to Friday, please note that the Royal Mail does not class Saturday as a working day so a Friday order will arrive Monday)

Delivery will only be made to the cardholder's registered address or the cardholder’s place of work which may need to be verified before dispatch. We will not in any circumstances deliver to any other address.

Any claims for lost goods must be completed within 10 days of payment date.

NO QUIBBLE RETURNS

If you are not completely satisfied with your purchase, you can return it within 30 days of purchase in its original unworn condition with the original box and we will refund the product price. Please ensure that your order number is in the box so we can locate your details to offer the refund. This will not include your postage costs. We do not pay the postage costs of returns. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit. On the rare occasion we agree to pay the return postage, we will either send you a paid postage label or ask for a copy of your postage receipt but we will only credit you up to £4.00 and no more. 

*Purchases made in store (physical) are subject to different terms and conditions. Please see the customer notice in store. 

Please return to:

North Shoes Ltd, 2 Red Lion Square, Stamford, Lincolnshire, PE9 2AH