Delivery Information and Charges

Delivery Service

Additional Information

Duration

Price


Standard


UK MAINLAND Excluding the postcodes/ regions below


1-2 Working Days


Under £50      £4.50

Over £50        FREE



Click & Collect

See Click & Collect


1-3 Working Days



FREE



UK / Offshore



AB31-56 

FK17-21 

H51-9   

KW0-14   

PH15-50

TR21-25

Channel Islands

Scottish Highlands & Islands

Isle of Man

Isle of Wight



1-2 Working Days


£15


Northern Ireland

BT Postcodes


2 Working Days


£10


International Zone 1


EU - exceptions apply*

and:

Australia

Canada

Hong Kong

Israel

Japan 

Singapore

UAE

USA



3-7 Working Days**


£10


International Zone 2


The following countries:

*Bulgaria

*Cyprus

*Finland

*Lithuania

*Malta

*Romania

*Turkey

China (4-13 days)



3-7 Working Days**


£20

International Zone 3


Greece

New Zealand

Switzerland (Duty Paid)

 

5-10 Working Days**£28
Norway & Iceland


Duty Paid 


5-10 Working Days**

£50

We endeavour to dispatch all orders the same day, if purchased before 12:00pm (GMT) Monday to Friday. All delivery time scales are estimates and not guarantees.  

Queries and Cancellations

If you have any queries about your order, please contact us on +44 (0)845 468 0145 or email sales@northshoes.co.uk

We endeavour to be in touch within 48 hours

If you need to cancel or change your order please contact the team on:

Phone: +44 (0)845 468 0145

Email: sales@northshoes.co.uk and/or info@northshoes.co.uk

Online chat (Monday to Friday 9-5)

Facebook Messenger

DPD-Courier

All UK orders are now delivered by DPD

You will be able to track your order's journey through the MYDPD App or at https://www.dpd.com/tracking using the tracking number provided.

DPD will let you know the delivery schedule and when you should expect delivery. 

Please let us know if you need to change a delivery or you can update your delivery on the MYDPD App

Upon occasion you may receive conflicting messages/errors: 

Delivery Cancelled: Don't worry the team just need to amend your delivery and you should receive another message from DPD shortly. If you do not receive another message please get in touch. 

No tracking information: Unfortunately due to Covid-19 there are shortages of DPD drivers you may receive your North Shoes shipment confirmation without a DPD delivery schedule. DPD may show no tracking information, but please be assured it will be delivered within the timeframe and will update as soon as it is collected. 

Delivered, but can't find the parcelPlease let us know as soon as possible. DPD will always try to notify you where they have left the parcel through email, text, app notification. 

DPD will let you know if there are any delays, out of their control, as soon as possible. 

 

International Orders

We are unable to ship to countries not listed in the table due to the Covid-19 pandemic. We hope to expand this further in the next few months, however please email info@northshhoes.co.uk for a personalised shipping quote. 

All orders are shipped through DPD, if we do need to change courier we will let you know. DPD will use a selected forwarding courier in your own country, for example Chronopost, SEUR, BRT, Aramex. 

You will be able to track your order's journey through https://www.dpd.com/tracking using the tracking number provided. Please contact us if you need assistance. 

The forwarding courier will contact you to you to pay the customs clearance charge before the order is delivered. If you do not here from the courier please let us know. 

When placing an International order, the recipient is responsible for all customs formalities, unless unwise stated. Please see the Terms & Conditions for more information

Unfortunately cannot guarantee the delivery duration and length of stay in customs. 

 

Delivery Notes

Delivery will only be made to the cardholder’s registered address of the cardholder’s place of work which may need to be verified before dispatch. We will not in any circumstances deliver to another address.

Any claims for lost goods must be completed within 7 days of payment date.

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