We will do our best to ship your order as soon as possible. We endeavour to dispatch all orders the same day, if purchased before 12:00pm (GMT) Monday to Friday. All delivery time scales are estimates and not guarantees. 

Unfortunately we are experiencing delays due to the on going Covid-19 and the new style UK-EU border situation 

• There are minor delays across the UK due to a shortage of DPD
• There are delays with all EU parcels please allow an additional 5 working days 

Further updates will be posted here 

As an independent retailer and family business for five generations, we would like to thank you for continued support through Covid-19. 

If you have any queries about your order, please contact us on +44 (0)845 468 0145 or email sales@northshoes.co.uk

We endeavour to be in touch within 48 working hours

If you need to cancel or change your order please contact the team on:

Phone: +44 (0)845 468 0145

Email: sales@northshoes.co.uk and/or info@northshoes.co.uk

Online chat (Monday to Friday 9-5)

Facebook Messenger

All UK orders are delivered by DPD

You will be able to track your order's journey through the MYDPD App or at www.dpd.co.uk/content/how-can-we-help/index.jsp using the tracking number provided.

DPD will let you know the delivery schedule and when you should expect delivery. 

Please let us know if you need to change a delivery or you can update your delivery on the MYDPD App

On occasion you may receive conflicting messages/errors: 

Delivery Cancelled: Don't worry the team just need to amend your delivery and you should receive another message from DPD shortly. If you do not receive another message please get in touch. 

No tracking information: Unfortunately due to Covid-19 there are shortages of DPD drivers you may receive your North Shoes shipment confirmation without a DPD delivery schedule. DPD may show no tracking information, but please be assured it will be delivered within the timeframe and will update as soon as it is collected. 

Delivered, but can't find the parcel: Please let us know as soon as possible. DPD will always try to notify you where they have left the parcel through email, text, app notification. 

DPD will let you know if there are any delays, out of their control, as soon as possible. 

We are unable to ship to countries not listed in the table due to the Covid-19 pandemic. We hope to expand this further over the next few months, however please email info@northshhoes.co.uk for a personalised shipping quote. 

All international delivery prices are subject to variable exchange rates when checking out in another currency other than GBP. 

Our delivery partners DPD or OCS Worldwide. 

DPD

You will be able to track your order's journey at www.dpd.co.uk/content/how-can-we-help/index.jsp

DPD may select a forwarding courier for example Chronopost, SEUR, BRT, Aramex to deliver your order. 

OCS Worldwide 

OCS specialise in UK exports and will ensure the safe delivery of your order. You can track your order at 

www.ocsworldwide.co.uk/Tracking.aspx

Unfortunately we cannot guarantee the delivery duration and length of stay in customs. 

When placing an International order, the recipient is responsible for all customs formalities, unless unwise stated. Please see the Terms & Conditions for more information

All orders are dispatched DDU- Delivered Duty Unpaid 

The forwarding courier will contact you to pay the customs clearance charge before the order is delivered. If you do not hear from the courier please let us know.

Please check that your contact details contain an area code for phone number and an up to date email address. 

Unfortunately, if the parcel is "returned to sender" due to the duties/customs not being settled we may still charge you for the shipping and return import fee of £5.00

*Switzerland- administration/brokerage charge is covered by DPD. You may still be subject to import taxes

Delivery will only be made to the cardholder’s registered address of the cardholder’s place of work which may need to be verified before dispatch. We will not in any circumstances deliver to another address.

Any claims for lost goods must be completed within 7 days of estimated delivery date.