We endeavour to dispatch all orders the same day, if purchased before 12:00pm (GMT) Monday to Friday. All delivery time scales are estimates and not guarantees.
Service | Delivery Estimate | Price |
Standard UK | Next Working day* Non Mainland, Northern Ireland and some Scottish regional postcodes will take an extra 1-3 working days. **Hazardous goods may take an extra 1-2 working days and we are unable to ship to non-mainland and/or Northern Ireland. | FREE or £4.50 when you spend less than £50 |
1-3 Working Days | Free |
UK orders are delivered by DPD* or DHL, occasionally we may need to use another courier service, but we will let you know in advance.
**Hazardous Goods (Hazmat) will only be delivered DHL, you can track your order here. Please note that due to the nature of the goods we are only able transport the items by road, therefore we unable to ship to non-mainland and/or Northern Ireland.
DPD Tracking - Online, and MYDPD App - Tracking number starts with 1550
DHL Tracking - Online, and DHL Parcel UK App
Service | Country | Delivery Estimate | Price |
Europe Zone 1 Delivered Duty Paid | Republic of Ireland and France | 2-5 working days | £10 excluding VAT at your local rate |
Europe Zone 2 Delivered Duty Paid- Maximum Order Value 150 Euro | Austria, Belgium, Germany, Hungary, Luxembourg, Netherlands, Poland | 4-7 working days | £10 excluding VAT at your local rate |
Europe Zone 2 Delivered Duty Paid- Maximum Order Value 150 Euro | Czech Republic, Denmark (Mainland Only), Estonia, Hungary, Italy, Latvia, Spain, Slovakia, Slovenia, Sweden | 4-8 working days | £15 excluding VAT at your local rate |
Europe Zone 2 Delivered Duty Paid- Maximum Order Value 150 Euro | Croatia, Finland, Lithuania, Portugal (Mainland Only) | 7-9 working days | £25 excluding VAT at your local rate |
Europe Zone 2 Delivered Duty Paid- Maximum Order Value 150 Euro | Bulgaria, Greece, Romania | 7-10 working days | £30 excluding VAT at your local rate |
Europe Zone 3 Delivered Duty Paid- Maximum Order Value 150 Euro | Cyprus, Malta | 7-9 working days | £25 per item excluding VAT at your local rate |
International Zone 1 Unable to ship Loake/Loake Seconds | Australia, Canada, Hong Kong, USA | 3-7 working days | £20 per item |
International Zone 1 Unable to ship Loake/Loake Seconds | Japan | 5-15 working days | £25 per item |
International Zone 1 Unable to ship Loake/Loake Seconds | New Zealand | 5-12 working days | £35 per item
|
International Zone 2 | Israel, Singapore, Turkey, UAE | 3-10 working days | £20 per item |
International Zone 2 | China | 5-15 working days | £25 per item |
International Zone 2 | South Africa | 5-15 working days | £35 per item |
International Zone 3 Includes Customs clearance charge** | Switzerland | 3-10 working days | £15 per item + £25 DPD Customs Clearance Charge** |
International Zone 3 | Norway | 3-10 working days | £25 per item + £25 DPD Customs Clearance Charge** |
International Zone 3 | Iceland | 3-10 working days | £35 per item + £25 DPD Customs Clearance Charge** |
International Zone 3 | Rest of the World | 3-15 working days | £30 per item |
Prices are subject to a variable exchange rates and are not confirmed until point of checkout.
If you have any queries about your order, please contact us on +44 (0)845 468 0145 or email sales@northshoes.co.uk.
If you need to cancel or amend your order please contact the team as soon as possible on:
Once an order is shipped, we may not be able to make changes.
During busy periods it may take up to 48 hours for the team to respond to queries, however all emails are screened for cancellations or amendments.
Any claims for lost goods must be completed within 7 days of estimated delivery date.
Delivery will only be made to the cardholder’s registered address of the cardholder’s place of work which may need to be verified before dispatch. We will not in any circumstances deliver to another address.
Any claims for lost goods must be completed within 7 days of estimated delivery date.
Need help with returns? Head to our dedicated returns page.