CALL US ON:
0845 468 0145
We endeavour to dispatch all orders the same day, if purchased before 12:00pm (GMT) Monday to Friday. All delivery time scales are estimates and not guarantees.
| Service | Delivery Estimate | Price |
Standard | 1-2 Working Days | Free Under £50 - £4.50 |
UK - Regional Postcodes / Non-Mainland | 1-2 Working Days | £15 |
Northern Ireland | 1-2 Working Days | £10 |
1-3 Working Days | Free |
| Service | Country | Delivery Estimate | Price |
| Delivered Duty Paid Zone 1 | Republic of Ireland, France | 2-5 working days | £10 |
| Delivered Duty Paid Zone 2 | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark (Mainland only), Germany, Hungary, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain. | 4-7 working days | £10 |
| Delivered Duty Paid Zone 3 | Estonia, Finland, Italy, Latvia, Romania, Sweden | 4-8 working days | £15 |
| Delivered Duty Paid Zone 4 | Cyprus, Greece, Malta, Portugal (Mainland Only) | 7-9 working days | £20 |
International Zone 1 | Australia, Hong Kong, Israel, Japan, New Zealand, Singapore, UAE, USA | 3-7 working days | £15 per item |
| International Zone 2 | Canada, China (4-13 days delivery), Turkey | 3-7 working days | £20 per item |
| International Zone 3 | Switzerland, South Africa | 5-15 working days | £25 per item
|
Like many retailers, we are experiencing ongoing challenges with our delivery network due to Covid-19 and labour shortages across the logistic industry. As a result, we are experiencing a few delays across the network, please allow 1 additional working day for UK deliveries, 3 working days for EU and 5 working days for the rest of the world. We are working closely with our delivery partners to ensure your order is delivered within the estimated delivery timescale, however these are estimates and not guarantees.
As an independent retailer and family business for five generations, we would like to thank you for continued support through Covid-19.
If you have any queries about your order, please contact us on +44 (0)845 468 0145 or email sales@northshoes.co.uk.
If you need to cancel or amend your order please contact the team as soon as possible on:
Once an order is shipped, we may not be able to make changes.
During busy periods it may take up to 48 hours for the team to respond to queries, however all emails are screened for cancellations or amendments.
Any claims for lost goods must be completed within 7 days of estimated delivery date.
All UK orders are delivered by DPD*
You will be able to track your order's journey through the MYDPD App, email, text notification or here, using the tracking number provided.
DPD tracking numbers start with 1550
*Upon occasion we may need to use another courier, however we will let you know.
For more information visit our FAQs.
Our international delivery partners are OCS Worldwide and DPD. For more information visit our FAQs.
OCS Worldwide
OCS specialise in UK exports and will ensure the safe delivery of your order. After your parcel has left the UK it will be delivered by your local postal service.
You can track your order here, you will also find your local tracking number
OCS will use a forwarding courier, for example New Zealand Post.
DPD
You will be able to track your order's journey through the MYDPD App, email, text notification or here, using the tracking number provided.
DPD tracking numbers start with 1550
DPD may use a forwarding courier, for example Chronopost, SEUR, BRT, Aramex to deliver your order.
Unfortunately, we cannot guarantee the delivery duration and length of stay in customs.
*Upon occasion we may need to use another courier, however we will let you know.
Selected EU countries are now dispatched DDP- Delivery Duty Paid, this is where all customs formalities are paid up front for a smooth delivery. There are no unexpected charges, to pay at the border. With the introduction of the new IOSS scheme you will be charge your local VAT rate at checkout. Unfortunately, there is a maximum order value for some countries, please see table below.
Please note all international delivery prices are subject to variable exchange rates and you are required to create an account to view the DDP pricing.
| Country | Maximum Order Value |
| Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. | 150 Euro |
| France and Republic of Ireland | Unlimited |
When placing an International order, the recipient is responsible for all customs formalities, unless stated. Please see the Terms & Conditions for more information
All orders are dispatched DDU- Delivered Duty Unpaid
The forwarding courier will contact you to pay the customs clearance charge before the order is delivered. If you do not hear from the courier within 72 hours, please let us know as soon as possible.
Please check that your contact details contain an area code for phone number and an up to date email address.
Unfortunately, if the parcel is "returned to sender" due to the duties/customs not being settled we may still charge you for the shipping and return import fee of £5.00
*Switzerland- administration/brokerage charge is covered by DPD. You may still be subject to import taxes
Delivery will only be made to the cardholder’s registered address of the cardholder’s place of work which may need to be verified before dispatch. We will not in any circumstances deliver to another address.
Any claims for lost goods must be completed within 7 days of estimated delivery date.