We endeavour to dispatch all orders the same day, if purchased before 12:00pm (GMT) Monday to Friday. All delivery time scales are estimates and not guarantees. 

All UK orders are delivered by DPD, occasionally we may need to use another courier service, but we will let you know in advance. You will be able to track your order's journey through the MYDPD App, email, text notification or here, using the tracking number provided, which starts with 1550. 

Like many retailers, we are experiencing ongoing challenges with our delivery network due to Covid-19 and labour shortages across the logistic industry. As a result, we are experiencing a few delays across the network, please allow 1 additional working day for UK deliveries, 3 working days for EU and 5 working days for the rest of the world. Despite all efforts if your country is not listed above we are now unable to deliver your order, we hope as countries recover from Covid-19 and freight services resume we will be able to expand this list. We are working closely with our delivery partners to ensure your order is delivered within the estimated delivery timescale, however these are estimates and not guarantees.

Netherlands/Germany- Severe delays facing deliveries please allow an additional 14 working days. 

As an independent retailer and family business for five generations, we would like to thank you for continued support through Covid-19. 

Prices are subject to a variable exchange rates and are not confirmed until point of checkout.

Our international delivery partners are DPD and OCS Worldwide. Unfortunately, we cannot guarantee the delivery duration and length of stay in customs.

DPD

You will be able to track your order's journey through the MYDPD App, email, text notification or here, using the tracking number provided, starting with 1550. DPD may use a forwarding courier, for example Chronopost, SEUR, BRT, Aramex, UPS to deliver your order. 

OCS Worldwide 

OCS specialise in UK exports, after your parcel has left the UK it will be delivered by your local postal service. You can track your order here, you will also find your local tracking number 

Selected EU countries are now dispatched DDP- Delivery Duty Paid, this is where all customs formalities are paid up front for a smooth delivery. There are no unexpected charges, to pay at the border. With the introduction of the new IOSS scheme you will be charge your local VAT rate at checkout. Unfortunately, there is a maximum order value for some countries, please see table below. 

Please note all international delivery prices are subject to variable exchange rates and you are required to create an account to view the DDP pricing.

We are unable to deliver to a commercial address, even if this is your workplace.

 Please get in touch if you have any questions about DDP. 

When placing an International order, the recipient is responsible for all customs formalities, unless stated. Please see the Terms & Conditions for more information. All orders are dispatched DDU- Delivered Duty Unpaid.

The forwarding courier will contact you to pay the customs clearance charge before the order is delivered. If you do not hear from the courier within 72 hours, please let us know as soon as possible. Please check that your contact details contain an area code for phone number and an up to date email address. 

Unfortunately, if the parcel is "returned to sender" due to the duties/customs not being settled we may still charge you for the shipping and return import fee of £5.00

**Switzerland/Norway/Iceland- administration/brokerage charge is covered by DPD. You may still be subject to import taxes

We are unable to ship the following brands/products to some or all areas, this is either due to an agreement with the brand or they are deemed as dangerous goods, in this case we can offer click & collect instore only.  

If you have any queries about your order, please contact us on +44 (0)845 468 0145 or email sales@northshoes.co.uk. 

If you need to cancel or amend your order please contact the team as soon as possible on:

• Phone: +44 (0)845 468 0145 (Monday to Friday 9-5)

• Email: sales@northshoes.co.uk

• Online chat (Monday to Friday 9-5)

• Facebook Messenger

Once an order is shipped, we may not be able to make changes. 

During busy periods it may take up to 48 hours for the team to respond to queries, however all emails are screened for cancellations or amendments. 

Any claims for lost goods must be completed within 7 days of estimated delivery date.

Delivery will only be made to the cardholder’s registered address of the cardholder’s place of work which may need to be verified before dispatch. We will not in any circumstances deliver to another address.

Any claims for lost goods must be completed within 7 days of estimated delivery date.

Need help with returns? Head to our dedicated returns page.