Like many retailers, we are experiencing ongoing challenges with our delivery network due to Covid-19 and labour shortages across the logistic industry. As a result, we are experiencing a few delays across the network, please allow 1 additional working day for UK deliveries, 3 working days for EU and 5 working days for the rest of the world. We are working closely with our delivery partners to ensure your order is delivered within the estimated delivery timescale, however these are estimates and not guarantees.

As an independent retailer and family business for five generations, we would like to thank you for continued support through Covid-19. 

We are unable to ship the following brands/products to some or all areas, this is either due to an agreement with the brand or they are deemed as hazardous goods (Hazmat), in this case we can offer click & collect instore only.  

North Shoes are based in the UK and dispatch all orders from here. Our international delivery partners are DPD, OCS Worldwide, Royal Mail and other courier services. Unfortunately, we cannot guarantee the delivery duration and length of stay in customs.

DPD

You will be able to track your order's journey through the MYDPD App, email, text notification or here, using the tracking number provided, starting with 1550. DPD may use a forwarding courier, for example Chronopost, SEUR, BRT, Aramex, UPS to deliver your order. 

OCS Worldwide 

OCS specialise in UK exports, after your parcel has left the UK it will be delivered by your local postal service. You can track your order here, you will also find your local tracking number 

Selected EU countries are now dispatched DDP- Delivery Duty Paid, this is where all customs formalities are paid up front for a smooth delivery. There are no unexpected charges, to pay at the border. With the introduction of the new IOSS scheme you will be charge your local VAT rate at checkout. Unfortunately, there is a maximum order value for some countries, please see table below. 

Please note all international delivery prices are subject to variable exchange rates and you are required to create an account to view the DDP pricing.

We are unable to deliver to a commercial address, even if this is your workplace.

 Please get in touch if you have any questions about DDP. 

The IOSS scheme covers orders up to the value of 150 Euro, therefore the following countries have a maximum order value of 150 Euro (including shipping):

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 

If the order value is over the 150 Euro (including shipping) your order will be shipped DDU (Delivered Duty Unpaid), you are responsible for all import duty and taxes. 

Unfortunately, if the parcel is "returned to sender" due to the duties/customs not being settled we may still charge you for the outbound shipping, return shipping and administration fee of £5.00, please see terms & conditions for more information.

When placing an International order, the recipient is responsible for all customs formalities, unless stated. Please see the Terms & Conditions for more information. All orders are dispatched DDU- Delivered Duty Unpaid.

The forwarding courier will contact you to pay the customs clearance charge before the order is delivered. If you do not hear from the courier within 72 hours, please let us know as soon as possible. Please check that your contact details contain an area code for phone number and an up to date email address. 

Unfortunately, if the parcel is "returned to sender" due to the duties/customs not being settled we may still charge you for the outbound shipping, return shipping and administration fee of £5.00, please see terms & conditions for more information. 

**Switzerland/Norway/Iceland- administration/brokerage charge is covered by DPD. You may still be subject to import taxes