Purchasing an item:
Purchasing shoes made easy. Browse our on-line store, click on any items that you wish to buy to put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfill your order. Your credit/debit card will be charged at the time of placing your order.
We accept all major credit cards: Visa, Access, Mastercard, Switch, Maestro, Solo, American Express and Connect.
Safe card transactions are processed with Sagepay
If you are shopping from anywhere in Europe, place your order and your credit card company will convert the transaction to Euro’s on your own currency on your statement.
Always use the card holder’s address when ordering and an alternative delivery address can be put in the separate delivery address. If the card does not match the address and postcode we will not proceed with the order.
Delivery:
FREE DELIVERY within the U.K. (parcels are sent Royal Mail recorded second class post)
Parcels are posted within 24 hours working days using Royal Mail recorded delivery service. All parcels must be signed for and cannot be left without a signature. Failure to do so will mean you will have to collect your goods from the local sorting office. Any claims for lost goods must be completed within 10 days of payment date.
Special delivery is available for an extra charge to the UK:
Special Delivery £7.50 per pair (available on orders placed before 4pm Monday to Friday, please note that the Royal Mail does not class saturday as a working day special delivery placed on friday will arrive monday and that the Royal Mail does not guarantee next day delivery but will endevour to achieve it)
Delivery to Europe £9.95 per pair
Delivery to the Rest of the World £18.95 per pair
We do offer discounted rates for multiple purchases, please contact us for details.
Delivery will only be made to the cardholder's registered address or the cardholder’s place of work which may need to be verified before dispatch. We will not in any circumstances deliver to any other address.
Returns Policy:
NO QUIBBLE RETURNS
If you are not completely satisfied with your purchase, you can return it within 14 days of purchase in its original unworn condition with the original box and we will refund the product price. Please ensure that your order number is in the box so we can locate your details to offer the refund. This will not include your postage costs.
We do not pay the postage costs of returns.
We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.
Pre-Order Policy:
All items pre-ordered will be delivered where possible to the time scales indicated, however we are reliant on manufacturers delivery dates. Your credit/debit card will be charged at the time of ordering. The normal returns policy will apply. Any order which cannot be fulfilled within the allotted timescales will, of course be elligible for a full refund.
Complaints:
Any complaints contact James North by phone 01778 422886 or email jamesnorth@northshoes.co.uk
Contact details:
North Shoes Ltd
18 North Street
Bourne
Lincolnshire
PE10 9AB
Telephone Number 01778 422886
E mail info@northshoes.co.uk
Registration Number 505065
VAT Number 119908938
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